OUR SERVICES
What Our Virtual Assistants Can Do
From day-to-day administrative work to specialised support, our network of vetted South African VAs cover the work that’s slowing your business down.
Service Categories
Eight Areas Where Our VAs Excel
Below is a breakdown of the most common service categories our virtual assistants offer. If your needs fall outside these, talk to us. We’ll find someone with the right skills.
Administrative Support
The foundation of virtual assistance. If you’re spending hours on tasks that keep your business running but aren’t growing it, this is where we start.
- Email inbox management and triage
- Calendar scheduling and meeting coordination
- Travel bookings and itinerary planning
- Document formatting and proofreading
- General data entry and file organisation
- Expense tracking and reporting
Customer Service
Looking after your customers takes time. Our customer service VAs handle enquiries with professionalism, freeing you to focus on growing the business.
- Email enquiry response and follow-up
- Help desk and support ticket management
- Live chat coverage during business hours
- Customer onboarding and welcome sequences
- Feedback collection and review management
- Complaint resolution and escalation handling
Social Media Management
Consistent social presence without the daily time drain. Our social media VAs handle the content scheduling, engagement, and reporting so your accounts stay active.
- Content calendar planning and scheduling
- Post writing and basic graphic design
- Community management and engagement
- Hashtag research and trend monitoring
- Monthly performance reports
- Direct message and comment moderation
Content Writing
From blog posts that bring search traffic to newsletters that nurture leads, our content VAs produce written work that supports your marketing.
- Blog posts and SEO-optimised articles
- Newsletter and email campaign writing
- Product descriptions for e-commerce
- Website page copy and rewrites
- Social media captions and ad copy
- Press releases and media communications
Bookkeeping & Invoicing
Stay on top of the numbers without becoming an accountant. Our bookkeeping VAs handle the daily financial admin so your books stay clean.
- Invoice creation and dispatch
- Payment tracking and follow-up
- Expense capture and reconciliation
- Bank statement reconciliation
- Monthly financial reporting
- Xero, QuickBooks, and Sage support
Data & Research
Need lead lists, market research, or data tidied up? Our research VAs deliver clean, structured information you can actually use.
- Lead list building and prospect research
- Competitor analysis and market mapping
- CRM data entry and cleanup
- Industry research and report compilation
- Survey distribution and results analysis
- Spreadsheet management and dashboards
E-commerce Support
Running an online store is a constant grind of small tasks. Our e-commerce VAs keep your operation moving so you can focus on growth.
- Product uploads and catalogue management
- Order processing and fulfilment coordination
- Customer enquiry and returns handling
- Inventory tracking and supplier liaison
- Shopify, WooCommerce, and Takealot support
- Product photography editing and listing optimisation
Specialised Skills
Need something specific? Our network includes VAs with specialised expertise in areas that go beyond standard administrative work.
- Graphic design and basic video editing
- WordPress and basic website maintenance
- HR support and recruitment screening
- Project management and team coordination
- Translation and multilingual support
- Industry-specific knowledge work on request
How Service Packaging Works
Flexible Hours, Mixed Skill Sets
You don’t need to pick just one service category. Many of our clients work with a VA who covers two or three of these areas, scaling hours up or down as the business needs change.
Tell us what you spend time on each week and we’ll match you with someone whose skill profile fits. If your needs grow beyond what one VA can handle, we’ll bring in additional support without disrupting the existing relationship.
- Single VA can cover multiple service areas
- Scale hours up or down with one week’s notice
- Add specialist VAs for short-term projects
- No locked-in service categories or rigid packages
- Transparent hourly billing based on actual work
- Free reassessment of needs every quarter
Don’t See What You Need?
Our network is bigger than the categories on this page. If your needs are specific, talk to us and we’ll find a VA with the right skills.