Refund & Cancellation Policy
A clear, fair and learner-friendly policy for VirtuMatch Academy digital programmes and related career-support services.
Effective date: 15 September 2026. Applies to: VirtuMatch Academy digital programmes and related career-support packages. Contact: info@virtumatch.net
Our Approach
At VirtuMatch Academy, we want learners to understand exactly what they are purchasing before completing payment. Please review the course description, inclusions, pricing and Terms & Conditions before purchasing. Nothing in this policy is intended to remove, restrict or waive any consumer right that cannot lawfully be excluded under South African law.
When May a Refund Be Requested?
A learner may request a refund where:
- Access or technical problems prevent the learner from accessing or using a purchased service and VirtuMatch is unable to reasonably resolve the issue;
- The course or service is materially different from what was advertised or agreed;
- A purchased service or package component is not provided by VirtuMatch; or
- A refund is otherwise required under applicable South African law.
Refund requests will be assessed based on the circumstances of the request, the service purchased, the extent to which the service has already been provided, the applicable Terms & Conditions and any mandatory consumer rights. A change of mind, dissatisfaction after accessing the digital course, or deciding that the course is not suitable for the learner’s personal circumstances does not automatically qualify for a refund where the learner has expressly consented to immediate commencement of the digital service and access has commenced, to the extent permitted by law.
1. Digital Course Access
The VirtuMatch Academy course is delivered digitally. Learners receive access to the purchased course after payment has been successfully completed. During checkout, learners are asked to expressly request and consent to immediate access to the course and commencement of the digital service.
2. Change-of-Mind Refunds
Where a learner has requested or consented to the immediate commencement of the digital service, applicable statutory cooling-off provisions may not apply once the service has commenced, where permitted by South African law. Accordingly, simply changing one’s mind after access to the course has commenced does not automatically create a right to a refund. This policy does not limit, exclude or waive any statutory or other consumer rights that cannot lawfully be excluded.
3. Access or Technical Problems
If a learner experiences a technical problem that prevents them from accessing or using a purchased service, they should contact VirtuMatch as soon as reasonably possible. VirtuMatch will make reasonable efforts to investigate the reported problem, restore or provide access to the purchased service, correct or resolve the technical issue where reasonably possible, and provide another appropriate solution where necessary. If VirtuMatch is unable to provide the purchased service, the learner may be entitled to an appropriate refund, subject to the circumstances and applicable law.
4. Course Content or Service Not as Described
If a learner believes that the course or a purchased service is materially different from what was advertised or agreed, they should contact VirtuMatch and provide details of the issue. VirtuMatch will review the concern and, where appropriate, provide a reasonable remedy in accordance with the applicable Terms & Conditions and South African consumer law.
5. Career-Support Packages
Career-support services may include CV reviews, LinkedIn reviews, profile makeovers, one-on-one sessions and email support. These services are separate from the underlying training course. Where a learner has purchased a package that includes career-support services, completed services may be treated separately when assessing a refund request, subject to applicable law.
6. How to Request a Refund
Refund requests should be submitted by email to info@virtumatch.net. To help us assess the request efficiently, please include your full name, the email address used for the purchase, the course or package purchased, the purchase date, the reason for the refund request, and any supporting information or evidence relevant to the request. VirtuMatch will acknowledge and assess the request in accordance with this policy, the applicable Terms & Conditions and South African law. If your request relates to an access or technical problem, contacting VirtuMatch as soon as possible gives us the best opportunity to resolve the issue quickly.
7. Refund Processing
Where a refund is approved or legally required, it will generally be processed using the original payment method where reasonably possible. The time taken for a refund to reflect may depend on the payment provider, banking system and the circumstances of the transaction. Any applicable statutory requirements or time periods will continue to apply.
8. Consumer Rights
Nothing in this policy is intended to remove, restrict, exclude or waive any consumer right or remedy that cannot lawfully be excluded under South African law. Where there is any conflict between this policy and a mandatory legal right or requirement, the applicable law will prevail to the extent required.
Before you purchase: please make sure you have reviewed the course description, what is included, the pricing, the applicable Terms & Conditions and this Refund & Cancellation Policy before completing payment.